I was baffled. Every now and then, the doorbell would ring. There would be a delivery boy at the door, either to deliver something or to pick up a return. From daily-use items to fancy products, perishables like milk and vegetables to durables like upholstery to even odd pieces of furniture, almost everything was being ordered online and delivered at the door step. I couldn’t even buy tomatoes or potatoes without scrutinizing each piece; I wondered how anyone could make big purchases without actually seeing, touching and having the feel of the product. That was the time when online shopping was an alien concept for me, difficult to digest.